8/30 9:55pm Time Reporting will not work

People working the night shift on wednesday could not report their time as the time reporting software was giving errors.

Christian

Becca will be late for CIRCA Phone shift Thurs.

Hey, this is just to let the Supervisor on duty at 10:30am on Thursday know that I may be running late for my CIRCA Phone shift by a few min (probably more than the 7 min window) because I have a class that doesn't get out until 10:25 in Matherly. It will probably take me a full 10 min to walk over here given that my professor lets me out on time. If my schedule stays the same then this will most likely be a reoccuring issue.

Becca

8/28 Night Shift

1 ticket remaining in consultant queue. This needs to be handled by programmers during the day crew. Ticket number: 355948
1 in Tech queue: It was getting time to go. There were lots of call which kept the tech backup from devoting much time to the queue right at the end.

Username Change

ABs,
Please make sure you use a checklist for the Username changes, and hand the client the handouts available with the username change steps that they will need to follow. In addition, please make sure you forward the ticket to LSS so they can make the username change in their system. If you run out of hand outs please email Hector.

Thanks,

Sam the Girl.

P.S. Welcome back y'all.

More Student Government Printing Fun

If clients are having problems printing from the SG Labs because of their quota, they need to contact Carlos L Loria Jr. at 392-1665 or cloria@sg.ufl.edu.

Nate

end of day status 8/24/06

Justin let us know that at 5:30pm tonight we had 49 tickets in the consultant queue. By the time I showed up at around 6:00pm we were closer to 60. Thanks to the vigorous work of the night Account speciallists and our 2 consultants (we were one short tonight) we got the consultant queue down to 27 tickets, 9 of which are busy/no answer calls or call backs. Good job everybody.

-Robbie

Student Government Printing

If a student, who is also a student employee, is trying to print from the SG lab in the Reitz union they will receive an error that their quota has been reached. It is an error with AD and they are currently working on it. The ticket does not need to be referred, just let the client know it is being looked into.

-Des

ISIS

It is the first week of classes and isis has retired.
As of about 1:30Pm on Thursday August 24, Isis is down.
I contacted the registrars office and they are working on it, but right now schedules and other services cannot be accessed.

-Des

College of Pharmacy

If any students with the college of pharmacy cannot see videos on webct, they have to contact the COP media support office at 352-373-6281 or email them at mediahelp@cop.ufl.edu

-Des

College of Business

Client calling about the "notes" page (http://notes.cba.ufl.edu/) should be referred to the Technology Assistance Center, 273-0248. This is a College of Business site for assignment submission. I've seen a couple of these today already.

Housing Application

Housing applicants trying to apply through the housing portal will receive a blank page. The housing office is aware of this problem and they're working on it. Student applicants can use a PDF that is outlined in their housing materials (if they haven't received the housing package they should wait until they do). This is all according to Rosie from Housing.

Hector.

UF eBill Spam Messages

The UF Security Team has updated us on the eBill spam messages. Consultants in particular, if clients call asking if they could have been infected, Security Team says that it is highly unlikely; they would have had to download AND decode the file to get infected. AS, if in doubt, refer to a Consultant. Consultant, as your TB for more info if you're in doubt.

Trent

Trent was not feeling well this morning and could not come in for his morning shift, but he will try to make it in for his afternoon shift.

Windows 98

Mutliple consultants have told me that Windows 98 does not work on the consultant computers. I spoke with D about this problem today as I tried to boot one of the consultant computers into Windows 98. He instructed me to follow the on-screen prompts and the computer (eventually) did boot into Windows 98. The problem is being caused because the version of Novell on the 98 image does not support 2gigs of memory. Feel free to ask D or me any questions about this.

Nate

LDAP

Apparently LDAP may have been updated this weekend and all webpages using LDAP seem to be having issues - so far this includes webmail, whats my ufid, and directory update

**SOLUTION**
Clear client's Cache, Cookies, FORMS (under Autocomplete) & Passwords, Set Settings to every Visit to the Page, Click OK, close out the browser and have the client try it AT LEAST 2 TIMES! Persistence is Key, and after a couple of tries, it seems to work!!!

Monday Morning...

Two things went crazy this morning.
Webmail was giving the Address book error again. It seems that clearning cache, cookies, and saved forms in IE works.

Also, the links on the Whats My UFID page were not working. They gave an internal server error. Fran contacted Bridges about it and hopefully that should be fixed soon.

Andrea G sick... fixed.

AB, 2-5pm shift will be covered by Erik.

Erik's 1:30-2:30pm shift will be covered by Tara.

Isis

Isis was down this morning. I called the registrars office and they said they were having some problems and would work on it. It was back up by around 9am.

-Des