Exodus Back Up

As of ~2:20PM today, Exodus is back in working order. Any future Exodus problems are new problems. Viva blog!

-Hector.

Supervisor Shifts

Nate will not be in for his supervisor shifts today from 2-6
He is out of town
His hours are posted so i did not write a report yet
I picked up his 4-5 hour

-Desiree

Account Specialist Training Week 4

This week the trainees will be taking calls and helping walk-ins in the FB. In order to determine if the trainee or trainer is upstairs or downstairs, please look at the TRAINEE’S schedule.

Also continue to write attendance reports if the trainee is late or absent and let me know. The directions for an absent Trainer are in the Help Desk Electronic Archive.

I will be creating a scenarios handout that I'll give out sometime this week that trainees should be completing.

Account Specialist Training

Week 3:
This is the third week of training and the trainees will be taking calls in the Fishbowl and watching their Trainers take walk-ins. If there is confusion about who should be where and when, whenever the Trainee's schedule says "Account Training, Fishbowl (AT)" they are downstairs taking calls.

The Trainer and trainee should complete the Good and Bad tickets. They are located in the trainer's mailboxes and the Help Desk Electronic Archive > Account Specialist Training > Handouts if they lose them. The Trainer has been asked to explain the tickets the first time through and then ask the trainee questions about each ticket the second time through to make sure the trainee absorbs all of the information.

Again, if the trainee submits a ticket with incorrect/missing information, a warning should be written on the TRAINERS, and an FYI on the trainee.