Ticket left in Queue 1/22

2 people were not here. Justin filled in but we are still understaffed. Could not finish all the tickets in the queue.

~Christian

1/16/07 Lots of tickets in the queue

Yeah... There are alot of tickets in the queue, Lots of calls too.

Username Changes

If anyone changes their username to include a '.' their plaza site will not display. CNS is aware of the problem.

-Des

Help Desk Supervisor Blog

Help Desk Supervisor Blog

See ticket 377993 about tickets in the tech backup queue.

Help Desk Supervisor Blog

The tickets in the Tech Backup queue all have to do with login errors on the housing website. The error is a java "null pointer exception", and we were not able to diagnose the problem. Appears to be server side or account specific, and not browser/password. Ask a staff member or call housing to see if it's a website error.

-Todd

There are tickets left in the queue because there was only a tech backup and 1 consultant.
~Christian

1 Ticket Remainint 11/1 Night

There is 1 ticket remaining in the consultant queue. It was 10 when I found the information needed to complete the ticket and it would take significantly longer to complete the operation. Information is in the the ticket.
375817

~Christian

AB Procedures for Emails

Is there a way that we can work together as ABs to standardize the way we mark emails resolved or unresolved? If a few of us could find time to meet and work this out I feel that the "Left Messages" that are reactivated will decrease and no longer be such a nuisance.