Network Issues

Ok everyone, clients are having issues connecting to many UF sites (some include webmail and webct) and CNS is aware of the problem and are currently working on a solution. Here's what to do:
1. Let the client know that we are aware of the problem.
2. Have them wait for a couple of hours and try back periodically.
3. Then let them know that you are going to close their ticket and they'll receive a notification that their ticket is closed but that we are currently awaiting for the problem to be fixed.

If clients are still having this problem after a long period of time (like more than 3-4 hours) then have them call us back and we'll keep talking to CNS. That's all for now.