COX Connections

Tech backups, you should be aware of this!

If a user on COX cannot access any UF sites, try the following:

1. Have the user check their windows ip address. If it begins with 72.xx.xx.xx, they need to reboot their cable modem. The 72.xx.xx.xx is for Cox digital telephones.
2. After a reboot, have the user recheck the new ip address. The correct address should begin with 24.xx.xx.xx (or some other address besides 72.xx.xx.xx).
3. If the user is not savvy enough to check their ip, you can skip steps 1 and 2 and just have them reboot the modem by disconnecting and reconnecting the power.

This is just a workaround until they find some solution.
-Hector.